Your privacy and personal information is important to us. Abbey Vale Wines is committed to upholding this value whilst providing quality services to you.


This Privacy Policy describes the way in which Abbey Vale Wines will handle personal information that you provide to us through this website or through any other form of communication with us, our agents and contractors. Abbey Vale Wines is bound by the National Privacy Principles (NPP) comprised in Schedule 3 to the Privacy Act 1988 (Cth).

Our Privacy Policy may change from time to time and any variation will be reflected in this policy. Before using our website or providing any personal information to us, please ensure you have read this entire Privacy Policy and checked it for any changes.


This Privacy Policy applies to any personal information of yours which we collect or that is otherwise provided to us. Personal information is information or an opinion, whether true or not and whether recorded in a material form or not, about you where your identity is apparent, or can reasonably be ascertained, from the information or opinion.

The type of personal information we collect may include (but is not limited to):

• your name

• date of birth – please note it is against Liquor Laws to sell or supply alcohol to, or obtain alcohol on behalf of, a person under the age of 18 years. In order to process any orders placed through our website, we may ask you to provide additional details or require you to verify your age

• address

• telephone number

• email address

• and information about your wine preferences.


As you use this website, certain information is also collected through various technologies, such as cookies, internet tags or web beacons and navigational data collection.

This information is collected anonymously and is used to provide improved services to website users, customise the website based on your preferences, compile and analyse statistics and trends and otherwise administer and improve the website for your use.

We collect your personal information in order to provide the goods and services that you have requested from us to you. For example, when using this website, we collect your personal information in order to process and administer your order and for related purposes. If you do not provide some or all of the personal information we request, we may not be able provide you with our goods and services.

We may also use your personal information to send you marketing materials from time to time about our other products and services (including by email, direct mail, telemarketing, SMS and MMS). In order to do these things, we may disclose your personal information to third parties, including:

our related companies; or

outsourced service providers, such as data processors, warehouse providers, mailing houses, and delivery service providers.

By providing your personal information to us, you consent to us using and disclosing your personal information in order to send you marketing materials about our other products and services. However, you may opt-out of receiving such marketing materials any time through your online account or by emailing us at

Personal information that you provide with respect to your wine orders is processed by our service provider, Shopify.

By making an order, you consent to us transferring your personal information to our service provider for that purpose. Personal information that you provide to us with respect to your membership and wine orders may be processed through service providers based outside Australia. By becoming a member or making an order, you consent to us transferring your personal information to our service providers worldwide for that purpose, using reasonable security measures.


We will generally provide you with access to any of your personal information we hold (subject to the exceptions that apply under the NPP). Before we provide you with access to your personal information we will require some proof of identity. For most requests, your information will be provided free of charge.


Please contact the WA Sales & Marketing Manager on (08) 9755 2121 or email if you would like:

• to request access to your personal information

• to make a complaint about the way we have handled your personal information

• further information about the way that we manage personal information that we hold; or

• to update your information (for example, if you have changed your address).